Frequently Asked Questions

You’ll receive an automated confirmation email and text message with your payment receipt within a few minutes.

In some cases, you may also receive a call to confirm your order and provide an estimated delivery date within two hours of purchase.

Once your order is shipped, we’ll send you another email with your tracking code.

At Little Gliders, we strive for a smooth and transparent shopping experience. We offer free UK Mainland delivery on all orders, with dispatch typically within 3 business days or sooner.

For non-mainland deliveries, additional charges may apply. You'll receive tracking details within 48 hours of dispatch.

Please inspect your items upon delivery, and report any damages within 48 hours. For full details, visit our Shipping & Delivery Policy Page.

Delivery times vary by product and brand, detailed on each product page. After ordering, you'll receive tracking information to monitor your delivery's live status.

To have your order delivered to an alternative address, please enter the details when you place your order. Please note that customers paying via PayPal and Klarna can only have their orders shipped to their confirmed address.

Unfortunately, we are only able to ship the item to the delivery address provided at the time of purchase and cannot make changes once the order is placed.

All of our parcels require a signature upon delivery. If you won’t be available to receive your order, we recommend providing an alternative address, such as a neighbour's, to ensure safe receipt of your parcel.

At this time, we only ship within the UK. However, stay tuned for future updates as we look to expand our shipping services.

We currently don't offer click and collect. All orders are delivered directly to the shipping address provided at checkout.

You have 24 hours to cancel your order after it's placed. Please email us at info@littlegliders.co.uk with your order number in the subject line to request cancellation.

After this window, we cannot guarantee the order can be cancelled. Any orders cancelled after 24 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item.

If you receive a defective or damaged item, please contact us for assistance. We will arrange a return, replacement, or refund in accordance with our policy to ensure you're fully satisfied with your purchase.

If your order isn't what you expected, you can return it within 14 days of receipt for a full refund, excluding shipping costs. Please note, returns are at your expense, and any free gifts must also be returned unused and in their original packaging.

To initiate a return, contact us via email at info@littlegliders.co.uk, and we will provide the returns address and further instructions. Once we receive the items in their original condition, we will process your refund to the payment method used for the purchase.

Returning faulty products:
Please use the original packaging whenever possible to prevent damage during transit. If the original packaging isn't available, pack the item securely in a sturdy cardboard box.

Returning unwanted items:
For unwanted items (within 14 days), it's essential to use the original packaging to qualify for a full refund. If you received a free gift, it must also be returned unused and in its original packaging. For further guidance, feel free to contact us at info@littlegliders.co.uk.

If you're in the UK, there is no charge for returning damaged or faulty items. Simply contact us to arrange a collection, which can be scheduled Monday to Friday.

However, if our technicians find no fault with the item after inspection, an administration and handling fee will apply.

Please contact us if you have further questions.

Once your returned order reaches our warehouse, it will be inspected within 5 working days. After the inspection is complete and the item’s condition is confirmed, your refund will be processed.

Please allow an additional 3-5 working days for the funds to be returned to your original payment method after the refund confirmation.

At Little Gliders, we prioritise a secure and hassle-free payment experience. Here are the payment options available for your purchase:

Credit and Debit Cards:

• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• Union Pay

Alternative Payment Options:

• Shop Pay: Fast and simple payments through Shopify's platform.
• Apple Pay: Convenient checkout using your Apple device.
• Google Pay: Easy payments with Google's secure system.
• PayPal: Safe and reliable transactions through your PayPal account.

We ensure your financial details are protected while providing a variety of payment methods for your convenience. Visit our Payments Policy page for more details.

Absolutely. Your security is our highest priority, and we’ve put strong protections in place to keep your payment information safe:

• SSL Encryption: We use SSL encryption to ensure that your payment details are securely transmitted to our servers.
• No Card Information Storage: We do not store your credit card details. Once your transaction is complete, your sensitive information is immediately discarded for your privacy and protection.

If you haven't received your order confirmation, please check your junk or spam folder, as it may have been filtered there.

Still no luck? Contact us at info@littlegliders.co.uk. It could be a simple case of a typo in your email address, which we can quickly fix for you.

We’re sorry for any inconvenience you’re experiencing during checkout.

If your payment isn't being processed, we recommend contacting your bank for assistance, as we don’t have control over the approval of your payment method.

Also, check for any authorisation requests from your bank, such as a text message, and respond to complete your order successfully.

If you're still facing issues, contact us at info@littlegliders.co.uk and we will help you where we can.

Absolutely! Your purchase comes with the manufacturer's warranty, covering any defects or faults for 6 to 12 months or longer. Warranty periods often vary depending on the brand. Please refer to the product page for a specific timeframe.

Plus, we offer an exclusive 30-Day Satisfaction Guarantee—love your product or return it within 30 days for a full refund, hassle-free and with no strings attached.

Little Gliders is an online-only store, allowing us to eliminate unnecessary middlemen.

This helps us offer top-quality products at the best prices, while focusing on exceptional customer service—ensuring we deliver happiness to parents everywhere.

Yes! At Little Gliders, we are dedicated to giving you the best value. We offer a price match guarantee on all our products, so you can shop confidently knowing you're getting the best possible price. Terms & conditions apply.